EKGProject.com, EKG Project LLC or any of its employees or associates does not insure the speed or quality of delivery by our shipping partners. Refunds, returns or replacements for lost, delayed, mishandled, discolored, melted or damaged goods are not the responsibility of ekgproject.com, EKG Project LLC or any of its employees or associates. However, we honestly want you to be happy. So, if there is a shipping problem, please let us know so we can rectify as best we can.
SHIPPING: Items ship within 1-2 weeks via USPS or UPS (whichever is most cost & time efficient) to the lower 48 states. See below for More details.
- FREE SHIPPING: Free Shipping via USPS or UPS (whichever is most cost & time efficient) is offered for orders over $100.
- NE Flat Rate: $8 flat rate for Maine, DC, Delaware, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia.
- Eastern US Flat Rate: $9 flat rate for Illinois, Indiana, Kentucky, Michigan, North Carolina, Ohio, Tennessee.
- Mid West & South Flat Rate: $10 flat rate for Alabama, Arkansas, Colorado, Florida, Georgia, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Carolina, South Dakota, Wisconsin and Wyoming.
- West Coast Flat Rate: $12 flat rate for Arizona, California, Florida, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington
- Alaska and Hawaii: $30 flat rate.
- LOCAL NYC DELIVERY: Want your products hand-delivered? Deliveries will likely begin the week of November 8th, 2015, though we will email you if that date changes. We are currently offering $5.50 deliveries to the following Manhattan billing zip codes: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10008, 10009, 10010, 10011, 10012, 10013, 10014, 10015, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10028, 10128, 10036, 10038, 10048, 10069. Deliveries will be made on Wednesdays, Thursdays and Fridays. All delivery locations must be able to accept packages. If a delivery is not accepted, we will hold your purchases for pick-up near Union Square NYC for 72 hours (delivery fee is non-refundable). Pick-up times must be pre-arranged via email (firstname.lastname@example.org). If no pick-up or alternative arrangements have been made within 72 hours, the packages will be given to Father’s Heart Ministries‘ Alphabet Scoop with no refund. Should a customer not be home during the designated delivery window, and if there is no one available to receive the order, the order will be held for 24 hours for customer pick-up, after which the food will be donated to Alphabet Scoop with no refund. Should we have an issue on our end with your delivery, we will notify you as soon as possible. If a resolution cannot be reached, you will be given either store credit or a full refund.
Please be sure to recycle or reuse all recyclable materials received from EKG Project LLC!